HomeSafe Moving and Storage

Home Safe Moving and Storage. Paisley FL - DO NOT USE THEM UNDER ANY CIRCUMSTANCES OR PRICE - YOU WILL BE SORRY! Want to give negative Stars.

They damaged our furniture, lost a table, and dumped our goods at the storage unit entrance..did not place into unit. Cursed me out, threatened to lose my goods..HORRIBLE. Thinking there is some type of criminal aspect to this group.

Move from Florida to NJ. Romeo, .. sales guy promised they do not subcontract (they did) and that the delivery would be done within 3-6 days - took 2+ weeks). Six days pass and no communication. Calls to Romeo go unanswered. Ask to speak with managers..Kim..all promises and no delivery Then, for a period of a week we are told that the delivery will be the next day and that they will call prior..no calls. Finally receive a call from Noame (can barely understand him) who says he is the owner of the truck (not Safeguard) and that his driver stole his money and abandon his truck. Can you believe this?

Four days later - I get a hold of Shai (Sean) English not his strong point who tells me to go F myself, that I am a D bag and that they may never deliver my goods. He threatens that if I make any additional calls to find status, they will lose my delivery.

I manage to talk him off of his crazy position he promises me delivery on Sunday..which becomes Monday..which becomes Wednesday.

Finally - the truck does arrive and the driver dumps my furniture the Storage facility ..does not place it into the storage unit. Shows up with no help..ends up hiring a temp at the storage unit. Makes threats against me to run me over. Drops a dresser on the ground damaging it. Broke a chair. Lost / stole a $1,000 kitchen table. We ended up having to move the goods into the unit by ourselves.

Home Safe Moving in Paisley Florida - This company is a sham..crooked to the bone. Not honest.. At every turn, will attempt to upcharge. Think I am exaggerating..absolutely not. I have pictures and videos of the damaged goods. Contact me if you want any more information or if you are thinking of going with them DO NOT USE THEM. Look them up on the BBB site and read those reviews..they have been placed as NON ACCREDITED and now I know why.

Service cost: $2500

I originally chose this company because of all the great reviews but that turned out to be the biggest mistake of my life!! I called and talked to a very polite and helpful gentleman (his name escapes me).  I needed to move from MS to SC and I only had about a week and a half to do so.  He assured me that they would make it happen and that I was in good hands.  Well, the move was scheduled for the 29-30 of May with pickup being the 29th.  I paid my deposit and thought everything was good to go.  I was never given a time for pickup on that day but I assumed it would be some time that morning.  Around 0930 I decided to give them a call..glad I did, because come to find out the truck that was supposed to be in MS had broke down and they were trying to find another one.  Ok I understand things happen, but, please keep the customer informed of what is going on.  Had I not called when I did who knows how long I would have been sitting around waiting.  So when I called I spoke to rebecca who had an attitude.  The first thing she said was we will refund you your money.  If you're running a bussiness you should try to do everything possible to satisfy the customer before giving a refund.  She told me to just be patient and that if I wanted to move things along that I could also call around to other moving companies.  First off, that's not my job and secondly, this is high peak moving season so I knew I would not be able to find anybody for that day or the next.  Long story short, an hour or so later I called back and requested a refund.  I was told that it would take 3 days to process..ok no problem.  Well, that following wednesday, still no refund.  I called back the next day and was assured that I would have a refund that day and that I would also get a call from the GM, plus I was offered extra money for my troubles..DIDN'T HAPPEN!! I called back on Friday and of course was told that I would be refunded and again, it would take 3 days!!  So, as I am sitting here writing this post, I am also still waiting on a refund!! Can you feel my frustration!? I ended up getting a uhaul with my car in tow and driving from MS to SC and also paying someone to unload the truck..this has been the worst moving experience ever..thank you home safe moving and storage!!

Service cost: $1500

I hired Home Safe to move the contents of my house from Texas to Florida. Before I gave a deposit, I reviewed their reviews and checked them on the federal carrier database. To give me an estimate, I walked through every room of my house and told the sales person everything that was in My house. I was then quoted approximately $3700 for a little over 1000 cubic feet of furniture and boxes. I put a $ 500 deposit down. The movers were due May 14th to pickup with a delivery date promised for May 22. The actual pickup date was May 15th and delivery date May 28 at 9 pm. The actual price of the move was $9,501. Other than the $500 deposit, I was asked to pay $9001 In cash. When I finally got my belongings, many were broken as the boxes were damaged. Apparently my belongings were loaded onto one truck at my house, off loaded to their storage facility, then loaded onto another truck. When the movers came to pick up my belongings, the manager told me that the number of cubic feet was grossly under estimated and gave me an estimate of 2500 cubic feet. He expected the bill to be approximately $15000!! I was also asked to sign a revised estimate at the time of pickup which I signed under duress. I was expected to start a new job in Florida on June 1st, so I needed to move. However, because the delivery was a week later than promised, I didn't start my new job until June 8th. I had to pay for a hotel for the extra time and since I couldn't start my new job and earn some money, it was an incredibly costly move. Plus, despite multiple emails and voice mail messages, I can't get a copy of the revised estimate form. I do plan on filing a complaint with the federal carrier administration since I am still so upset by this company and their failure to live up to their promises.

Service cost: $9501

I had one of the worst moving experience with this company and I am upset and angry beyond words.First, this company is a brokerage firm that are only interested in your money so please do your self a favor and run away as far as possible! I initially read the review posted by other people below but I thought I would give Homesafe moving and storage a chance but I was burned at the end. I was apprehensive about this company all along which made me drove to Texas with our name brand item and made my wife took the plane because she was pregnant and she wouldn't be able to withstand a long distance drive.We moved to TX from Chicago, we spent over $2800 on moving fees.During the pick up the drivers demanded additional $281 because they claimed we have move item than they thought.Upon delivery the driver also demanded additional $360 because his so called large truck is too large to get into our apartment complex.These people will drag your goods on the floor just to quickly move on to the next and they care less if your item is broken or damaged.Once our item were offloaded, we quickly discovered that some of our household goods are missing.We also found out that most of our furniture were scratched, ripped and damaged and on top of all that, my wife was missing several pair of running shoes, sneakers and timberland boots worth over $1500.Like the review posted by Eboni l. , our move was also farmed out to David and Goliath Moving and storage who turned out to be Kleptomaniacs. These people brought their two girl friends or wives probably to access what they could steal and they stayed in the moving truck the whole time.I called Homesafe moving and storage to launch a complain but no one answers the phone but the moment I connected to their sale line, a man answers and after I told him that my items were missing, he hung up on me.I called again twice and he hung up on me both times after he claimed he was trying to direct me to their claim department.The third time I called,I confronted the same man that has been hanging up the phone why he kept hanging up on me;he claimed they are having problems with their phone line which I know is not true.The next day, I called their number again and I got a recording message that directed me to a claim website called Movingclaims.net where I filled a claim and received a claim acknowledgement email however after few days, I received another email from this same movingclaim company that their service agreement with my moving provider has been terminated.I filled another claim the following day and I received a call from a lady that they no longer have Homesafe moving and storage on their system as a service provider.How could this happen within a few days of filling a claim with this company.I think homesafe moving and storage and Movingclaims belongs to the same entity who created a fake moving claim company to make their company look real and insured.They are only out to scam people out of their hard earned money so please stay away from this establishment at all cost.I LEARNED MY LESSON THE HARD WAY!

Service cost: $2600

I had my belongings picked up on Oct 9th 2015. I should have known things were going to be horrible when they asked for $1500 more than their original price. However I had already moved and my fiancé was stuck taking on the task of dealing with these people. So they assured us it would get to us in 1-2 weeks. One month later and our belongings still hadn't arrived. Nicole or Keri is who I booked with she assured me if I had any questions I could contact her at any time, however when it came to finding out where my stuff was she was no help. She gave me the run around every time finally telling me she no longer could help me. Then one day we receive a call asking if we could receive our belongings and we were so confused because we had been waiting so long already of course we could receive our belongings. Turns out our stuff was put in storage as we waited it just sat there in storage. So after multiple angry phone calls I finally spoke with Mike the GM who assured me we would get it within 2 weeks and everything would be made right, he even took off $500. So finally I thought ok mistakes happen we can finally just get our things and be done with it. Well going on two months later and past the deadline of their contract we receive a call from customer service asking how things went and I proceed to say I wouldn't know because I don't have my belongings. Mike then got on the phone confused and said he would make it up to me and take more money off the balance and we would have it by the weekend, well tonight a completely different moving company shows up asking for the full price (no discount) and won't even let us inspect our items before we pay. Our stuff has been who knows where for two months how can we just assume everything will be ok. To top it off this new moving company said Mike just dropped off our stuff handed off the contract and said he just didn't want to deal with us anymore and to deliver the stuff. A completely different moving company showed up at my door tonight who in their right mind thinks that's ok? So tonight I still do not have my belongings and the company will not answer our calls. I am completely heartbroken and at a loss knowing I just may not have my belongings ever again. It was the worst experience with moving I have ever had. I would never recommend this company and if there are any good reviews on them they really must be made up because after speaking to people to complain we found out this moving company only has one truck so it all makes sense why delivery takes months. I wish they would have just been truthful but instead they lied and stole from me and my family.

Service cost: $3200

I would highly recommend that you DO NOT choose this company for your move.  I was moving from Texas to Ohio and had requested a move for early June.  They were incredibly nice and happy to take my order prior to the move.  They arrived promptly on June 4th, and promised that my belongings would arrive within 1-2 days of my requested delivery date of the 11th.  However, after picking up my stuff, they increased the estimate from $1800 to $3800.  It was insane.   As the delivery date came closer, I called to verify the timing of delivery.  They seemed to have no idea that my belongings were due on the 11th.  They said there was no way they would be getting there at that time, and that maybe later that week or early the next week.  I am a physician, and needed my medical equipment to start my new job.   I continued to call, and all calls were ignored or rerouted.  I received multiple excuses from several people, and multiple different potential dates of delivery.  The customer service was some of the worst that I have ever experienced.  Especially from the manager, Amit. My belongings finally arrived a week and a half late.  It was a horrid experience and they continuously delayed our delivery date.  In addition, we paid so much more money than we intended to for this move.  I would recommend a different company, or simply a Uhaul.  This company is not worth the hassle or headache.   .

Service cost: $3000